Where The Music's At

Venue Phone number – (305) 358-7550

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click here.

If you lose an item while you are at an event - you can visit the Bayfront Park Management Trust office to see if it has been turned in or by calling them at (305) 358-7550. 

Will call tickets are available for pickup at the box office located on the south side of the venue on show days only beginning at 12pm. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Smoking is not permitted in the seated area (e-cigarettes and vaping included). Guests may smoke on the lawn or on the crosswalks on top of the lawn. If another guest complains about the smoke, we may ask you to refrain from smoking or move to another location. We appreciate your cooperation. 

We allow:

• Clear plastic, vinyl or PVC tote bags n larger than 12" x 6" x 12" and/or small clutch bags (6”x 9”).
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziplock bag
• Water – up to 1 gallon in a factory sealed or empty bottle
• Blankets

All sponsorship inquiries should be directed to our office- please call (561) 795-8883 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.