Where The Music's At

Venue Phone number – (305) 358-7550

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click here.

If you lose an item while you are at an event - you can visit the Bayfront Park Management Trust office to see if it has been turned in or by calling them at (305) 358-7550. 

Will call tickets are available for pickup at the box office located on the south side of the venue on show days only beginning at 12pm. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Smoking is not permitted in the seated area (e-cigarettes and vaping included). Guests may smoke on the lawn or on the crosswalks on top of the lawn. If another guest complains about the smoke, we may ask you to refrain from smoking or move to another location. We appreciate your cooperation. 

Here's what to know when the temps are high:

• Each guest may bring up to two empty refillable PLASTIC water bottles or up to two factory-sealed water bottles (max 1 gallon each).
• Water refill stations are FREE, and located in the Main Crosswalk.
• Hats, sunglasses, non-aerosol sunblock, personal fans/misters are permitted.
• For tips on staying hydrated and our water bottle policy, see our water section.
• If you are in need of medical assistance, please find the nearest staff member.
• CamelBaks are not permitted.

We allow:

• Clear plastic, vinyl or PVC tote bags n larger than 12" x 6" x 12" and/or small clutch bags (6”x 9”).
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziplock bag
• Water – up to 1 gallon in a factory sealed or empty bottle
• Blankets

All sponsorship inquiries should be directed to our office- please call (561) 795-8883 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at fplsolarampevents@livenation.com or 305.358.7550

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at fplsolarampevents@livenation.com or 305.358.7550

If a purchase you made during your visit to FPL Solar Amphitheater at Bayfront Park, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at fplsolarampevents@livenation.com or 305.358.7550. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.